Which shipping options are available and what are the fees?
All items come with complimentary 'Next Day' shipping when orders are placed before 10:30am.
You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier. Firawn is not responsible for any unanticipated delays beyond our control. All orders are processed Monday through Friday, excluding U.K. Bank holidays.
Deliveries are made Monday through Friday from 9am-6pm. An adult signature will be required upon delivery.
How long will it take to get my order?
Orders placed before 10:30am will be sent out for Next Day Delivery.
Order received after this time will be delivered after 1 working day.
What shipping carriers do you use?
All U.K. deliveries are made via DPD - Next Day.
Which size should I choose?
Size Charts are available on all item descriptions using measurements in (cm).
How do I know if an item is in stock?
All the products shown on our website are available. For the products not readily available, a pre-order service is available, which is marked with a special label on the product page.
Can I add items to an existing order?
It is not possible to combine orders or add items to an existing order. A new order will need to be created.
How do I return an item?
To discover our returns and refunds policy and to learn how to return an item, please kindly visit our Returns section in the Customer Service area.
Can't find what you're looking for?
Send us an email and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at email@example.com